![]() Provided training to remote desktop -PCs, Mobile Device Support (iOS: iPad/iPhone, Android) Laptop support.Led teams to achieve 98% minimum for incident ticket SLAs.Managed US based IT Desktop and Video Teleconference support.Facilities Project Manager Liaison for large scale office moves.Developed comprehensive SOPs for all new devices Hardware, software, home use with Skype for Business and Video.Streamlined onboarding\recruiting process for IT support technicians, by implementing efficient procedures via Active directory security Role groups utilized by other business groups as onboarding prototype.Technical Global Communications writer - Created global communications for IT roll outs and upgrades as part of the End User Experience team.Created an online database in OneNote which was accessible for the techs to retrieve the install\support procedures, which was maintained quarterly by my team. Technical Training\Writing of operational support manuals for desktop support technicians and Helpdesk analysts.As part of the User Experience team, we read and tested my users guides to ensure the end user would understand without question. Technical Writing of all new End User software\hardware guides for all new applications and hardware roll outs to the end user community.Oversaw VTC vendor management by building, maintaining and sustaining relationships and contracts.Project Management: Integrated Skype for business for VTC conference rooms, BYOD, O365, MFA and Hearsay Social.Senior Information Technology Project manager Overseeing projects, deliverables, financials, vendor management, software rollout deliverables for their Global systems.Project Manager for Confidential Research & Development projects.IT Project Manager - Managing a $1M complex project.BARCO Clickshare, Active Directory, BOMGAR, Salesforce, Hearsay Social, Active Directory, BYOD.InTune, iOS, MS Project, RSA, MFA, ClickShare, Cisco VTC, Cisco VOIP Conference Room phone systems.WebEx, Zoom, TMS, Remedy, ServiceNow, Lotus Notes, Outlook, Acronis, MobileIron (MDM), VMware (VDI), Pulse Secure.Office 365, Desktop Support, Mobile Device Support (iOS: iPad/iPhone, Android), Skype for Business & Video, Scopia.Thrives in a challenging, deadline-driven environment utilizing strong analytical skills to solve complex problems and provide solutions. Excels at creating, managing KPIs and SLAs that contribute to enhancing product-service performance. Decisive leader igniting high - performance teams and contributes, business-minded approach to drive and execute company objectives. Senior IT Project Manager, with years of proven success leading large scale projects focused on IT operational support teams.Successfully completed various large-scale jobs such as Fort Myers and State of Maryland health facilities. Maintained positive relations with all stakeholders while working for client companies on a contract basis. Owner / Project Manager January 1998 to January 2008 Project Management Services Group, LLC Resisterstown, Maryland Founded and ran this construction consulting enterprise. Involved with all PCO generation and negations. Maximized bottom line of every project by expertly managing and controlling costs. As team leader, directly oversaw and motivated five project managers. Senior Project Manager January 2008 to January 2011 Colonial Webb Richmond, VA Completed broad array of power plant, hospital, school, and other construction projects worth $5M-$7M. Built lucrative, long-term client relations based on extensive in-person interaction. Completed various large, high-profile projects including historical construction management at the state and federal levels. Built reputation for turning around late and over-budget jobs quickly troubleshoot, isolate, and resolve operational setbacks and PCO cost issues. ![]() Provided team leadership and motivation for up to 10 direct reports. Senior Project Manager January 2011 to Current HLS Bethesda, Maryland Successfully coordinate engagements worth between $3M and $5M. Site Safety and Security Building Codes and Regulations Budgeting and Forecasting Strategic and Financial Planning Project Needs Assessment Team Leadership and Motivation ![]() Offer well-rounded business acumen based on previous experience founding and running a construction consulting business. Comprehensive knowledge of all construction phases and aspects. Ensure healthy bottom line by setting viable strategies and carefully planning finances. Consistently surpass project goals by emphasizing hands-on involvement and in-person interaction with all stakeholders. Download a personalized cover letter in minutes with our cover letter builder.ġ23 Fake Street, City, State, Zip Code Cell: 000.000.0000 – project manager with an extended record of success in the construction industry. ![]()
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